TERMS AND CONDITIONS
By booking a reservation at a property (the “Property”) owned or operated by MudHen Hospitality. LLC(“MH”), you (the “Guest”) agree that you have read, understand, executed and agree to the terms and conditions herein (the” Agreement). It is the responsibility of the Guest to ensure that all guests and members of the Guest’s party and persons using the property during the term of the License Period (the “Invitee(s)) are familiar with and will abide by all policies pertaining to licensing and using the Property.
LICENSE PERIOD REQUIREMENTS
The Guest agrees to be the person placing the reservation for the period of time that begins with the check-in date and ends with the checkout date (the “License Period”) and the Guest is the credit/debit card holder for the reservation. All discussion(s) regarding reservation, cancellation, damage and any additional fees resulting from the License Period will be discussed with and be the sole responsibility of the Guest, not the Invitees. The Guest understands that MH only licenses its Property to responsible adults over the age of 21 and acknowledges he/she is of this age.
The Hen Houses has limited on-site concierge or personnel. We ask that all of our guests provide a copy of their photo ID and credit card used prior to their stay. Two (1) day prior to arrival, guests will be provided with a 4-digit access code for the front door to reserved unit.
The Property is fully furnished and includes ready-made beds, one set of bath towels per guest and an equipped kitchen. Furnishings and amenities are not always new and may exhibit signs of wear and tear. Amenities and furnishings are subject to change and may or may not be the exact same as represented due to replacement, substitution or other reasons. MH provides a starter kit of soaps, dish detergent, laundry soap, shampoo, toilet paper, paper towels, and other dispensable items.
CHANGE DATES POLICY
There is no guarantee that MH can accommodate a Guest-requested change to the start or end dates of a License Period once a Guest has made a reservation. But, MH will make an effort to accommodate such a request either at the Property or an alternate MH Property.
MH reserves the right to charge the Guest for any and all Guest/Invitee-caused losses and damages sustained to a property during the License Period, as determined in the sole discretion of MH, including, but not limited to, excess cleaning, eviction costs, service calls, service charges, fines/assessments, theft or missing items, repairs or replacements, or any other damage, plus all applicable fees + taxes.
The Property and reservations platforms used to book reservations may require a refundable security deposit. If a security deposit has been made by the Guest, the entire deposit will be refunded if: (1) no damage was done to the Property, (2) all keys and electronics are accounted for, (3) no items are missing, (4) all doors and windows were closed and secured upon departure, (5) all checkout procedures were followed, (6) all terms of this Agreement were followed, and (7) no additional fees under this Agreement are due and owing by the Guest. If a security deposit has been collected and if there are any fees due and owing under this Agreement, the Guest authorizes MH to take such amounts from the security deposit and return to the Guest any unused portions of the security deposit. If the fees due and owing exceed the security deposit amount, the Guest agrees to pay MH for the difference within ten (10) days of notification by MH. Upon request, an itemized statement outlining all associated costs will be sent to an address provided by the Guest at the time of such request.
The Property may have additional rules (“House Rules”) published in the Property’s Guest Book. Please inquire about additional House Rules for the Property you are licensing. Guest agrees that it has read, understands, and accepts the House Rules and that the same terms of this Agreement apply to the House Rules.
Daily housekeeping is available upon request.
To ensure high levels of hygiene, the housekeeping department will change all soaps, shampoos, lotions, and towels daily. Our housekeepers will also use safe antiseptics to sterilize floors and surfaces.
Guest rooms will automatically receive a full cleaning on the third day of a stay.
ADDITIONAL FEES NOT INCLUDED IN RESERVATION
Additional fees may apply to your reservation, including, but not limited to additional guest fees, pool heating, electrical surcharges, and additional cleaning, as well as any concierge services Guest requests including, but not limited to, kitchen stocking, massages, reservations, chefs, transportation and excursions. Such fees will be paid to MH or MH vendors at the time designated by MH or such vendors.
Guest and Invitees may enter the property after 3:00 p.m. on the first day of the License Period, unless otherwise mutually agreed by the Guest and MH. Guest agrees to inspect the Property on the first day of the License Period. If there are concerns, issues with or damage to the Property, the Guest will contact MH immediately by messaging, text or phone, including leaving a voice mail if there is no answer to a phone call. Contact information can be found in the Property’s Guest Book. No refunds or considerations are given unless MH is notified of such concerns or issues within 6 hours of the start date/time of Guest’s reservation. Guest acknowledges that unless MH has been notified within 6 hours of the start date/time of Guest’s License Period of any damage, Guest will be liable for such damage.
In the event of a problem getting into the Property or if there are problems with condition or functionality of the Property during the License Period, please immediately contact MH.
Guest and Invitees must leave the property by 11:00 a.m. on the last day of the License Period, unless otherwise mutually agreed by the Guest and MH, so that MH can prepare the Property for the next guest. At check-out, Guest agrees to leave the Property in tidy condition similar to that upon arrival and to comply with the guest departure requirements in the Property’s House Rules. If you have not arranged for a late check out, you may be charged $100/hour beyond the checkout time, however if the unit has not been vacated by 1:00 p.m., a fee equal to the next day’s published daily rate will be assessed. Cleaning crews will handle routine cleaning of linens, towels, kitchens, floors and bathrooms, but if excessive cleaning is required in the sole discretion of MH, it will be charged at $200/hour and the Guest agrees to pay for such excessive cleaning fees.
Guest shall dispose of all waste material generated during the License Period in a lawful manner, as instructed in the House Rules and place such material in the exterior trash bins of the Property. Guest shall not to leave unsealed trash inside or outside the Property.
Guest agrees that Guest and Invitees will not smoke anywhere on the Property. Guest will be charged and agrees to pay the greater of $500 or any cost experienced by MH in excess of $500 for any damage to the Property caused by smoking, including the cost to clean, repair or replace any items and the cost to remove odor, plus lost reservations or refunds related to future reservations that are a result of any such damage. As set forth herein, “smoking” shall include the use of tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, diffusers, hookahs, incense, cigars and candle burning.
NO PARTY POLICY
The Hen Houses enforces a strict “No Party Policy” for the comfort and security of all guests. Excessive noise will NOT be tolerated at any time. A violation will result in immediate eviction from the Property without refund and a violation fee.
Pets are forbidden in or on the Property. Guest agrees that Guest and Invitees will not allow pets of any type anywhere on the Property. Guest will be charged and agrees to pay the greater of $500 or any cost experienced by MH in excess of $500 for any damage to the Property caused by pets, including the cost to clean, repair or replace any items and the cost to remove odor or allergens, plus lost reservations or refunds related to future reservations that are a result of any such damage.
As a pool and/or a hot tub may be located on the Property, Guest and Invitees will not permit use of the pool or hot tub by unsupervised children or any others not defined as Invitees. Guest and Invitees will use the pool or hot tub at their own risk.
As a fireplace, barbeque unit, fire pit, or other equipment with potential for fire hazard (“Fire Equipment”) may be located on the Property, Guest and all Invitees will not permit use of the Fire Equipment by unsupervised children, or any others not defined as Invitees. Guest and Invitees will use the Fire Equipment at their own risk.
Television monitors, Wi-Fi and Internet are provided as a convenience only, and are not integral to Guest’s reservation or this Agreement. No refund will be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to using such services.
Guest will see to their party’s own security and to that of the Property by locking doors and windows when prudent, and always when the Guest and Invitees are absent from the Property. Guest shall not permit or make any alterations to change or add any lock or impair any photographic imaging equipment without consent from MH.
MH bears no responsibility for lost, stolen, misplaced or abandoned items. MH will not be held liable for the condition of items when and if returned. Any items not claimed for longer than 30 days following a License Period end date may be donated, sold or disposed by MH.
MH is not responsible for any construction or other non-construction noise occurring near the Property. Guest acknowledges that MH has no control over the hours of work or noise level of any such noise near the Property and such noise will not void or negate this Agreement, nor will it serve as a basis for claim for refund, price reduction, or other compensation. Additionally, the Property may be situated in a neighborhood or municipality with certain noise ordinances or restrictions in order to provide neighboring residents ongoing peace and tranquility in the use of their properties.
Guest acknowledges the Property is situated within an area where neighbors and other residents within the larger community may hear, see, or otherwise experience the activities conducted by the Guest and Invitees. Guest agrees to ensure all members of the Guest’s party and all Invitees conduct themselves in a way that does not disturb the peace, security, or quiet enjoyment of the neighboring residents and properties, including noise reduction and the observance of quiet hours (i.e.: no outdoor speakers or excessively loud activities) between the hours of 10:00 p.m. and 7:00 a.m. during the License Period.
Guest hereby acknowledges the location of the Property is exposed to environmental and health hazards common to the surrounding area, including but not limited to, severe wind and rainstorms, intense heat, wildlife, pests, viruses and disease (“Environmental Matters”). While, MH properties are treated periodically for pest control maintenance and are cleaned between license periods, MH does not issue refunds due to any Environmental Matters of the Property.
REPAIR AND SERVICE CALLS
MH does not guarantee immediate solutions against mechanical or electrical failure of air conditioning, fans, lights, televisions, or any other equipment on the Property. Guest agrees to promptly report any inoperative items to MH, and MH agrees to make reasonable efforts to have maintenance performed promptly. Should a repair person conclude that equipment is in working order, or that failure was due to the actions of the Guest, then the charge for the service call will be billed to Guest and Guest agrees to pay the charge. No refund, reduction in fees, or other deduction will be made due to failure of such equipment.
Tiny Home Guest agrees to park no more than one (1) vehicle on-site and MudHen Manor Guest agrees to park no more than two (2) vehicles on-site in Property parking lot. This includes cars, trucks, recreational trailers, or any other mode of transportation shorter than 22 feet long (“Vehicle”) at the Property during the License Period. If a recreational vehicle (“RV”) or trailer hookup creates a footprint longer than 22 feet in length, such RV or other trailer hookup is prohibited at the Property and on the neighboring streets within the surrounding community, unless prior approval is provided by MH.
The Property is situated in a municipality that governs, shared streets, and properties located within the bounds of the community through certain codes, covenants, restrictions, statutes or ordinances related to the Property. Municipal enforcement officials have the right to issue tickets, violations, fines, and other fees when violations occur. Guest agrees to be held liable for any tickets, violations, fines, or other fees issued to, or as a result of, the activities of the Guest or Invitees. If such a violation cannot be cured by monetary means, Guest agrees to cure through performance.
RIGHT TO ENTER
If necessary, MH or their designated vendors may enter the Property in order to inspect or make necessary or requested repairs. MH will give Guest reasonable notice before entering the Property and will only enter during reasonable hours except in the case of emergency. Regular vendors to the Property including pool, yard and cleaning services will be allowed to enter at normally scheduled times.
The Property is for the sole use as a personal vacation residence for families and responsible adults. Guest acknowledges MH is issuing Guest a license to use the Property and that by execution of this Agreement, Guest, not invitees, become a tenant and MH does not become a landlord. Guest waives any claim that they are entitled to any type of tenancy, legal easement and/or ownership of Property, including, without limitation, easement by prescription, easement by implication, easement by estoppel or adverse possession. Guest additionally agrees not to use the Property for nonresidential purposes (i.e.: restaurant, special events, retail, banquets, or other commercial or activity requiring permits) unless booked through MH and their catering/event services. Guest acknowledges that they will personally occupy the Property during the License Period and will not sublet. Guest will familiarize itself and its Invitees with applicable laws and will not use the Property for any illegal or unlawful purpose, nor will the Property be used in a fashion that disturbs or offends the neighbors in the surrounding community. Occupancy is restricted to the number of Invitees listed at the time of booking by the Guest, which shall not exceed seven (7) people in the tiny homes and fourteen (14) people in the MudHen Manor during any overnight period. Additional Invitees above the number listed at the time of booking are subject to MH approval and will incur an extra nightly rate unless mutually agreed by MH and the Guest. A list of the first and last names of all persons occupying the property may be required at the time of booking with Invitees required in writing prior to check-in. MH has the right to immediately evict any Guest or Invitee for failure to comply with this Agreement; no refunds will be issued in such event.
MAIL AND DELIVERIES
MH is not responsible for mail or deliveries sent to the Property before, during or after any License Period. Guest hereby acknowledges that mail may not be deliverable to the Property, and in no circumstance will MH be held liable for mail that is lost, damaged, delayed or returned to sender.
MH may refer Guest to certain concierge services such as private chef, personal butler, yoga, masseuse, grocery shopping and other concierge services (“Concierge Services”). Concierge Services are available through third parties that are not affiliated with MH. By engaging any of the Concierge Services, Guest understands they are not affiliated with MH and agrees to release, indemnify and hold harmless MH for any and all claims related to any Concierge Services.
There may be circumstances beyond the control of MH including, but not limited to, destruction of Property, sale of Property, construction nearby, water, gas or sewer leaks, fire or any other damage to the Property making it uninhabitable or potentially uninhabitable, in which the Property may not be available for your License Period. In such event, MH will do its best to make alternative arrangements for the Guest at another MH property. If these alternative arrangements are not acceptable to the Guest, then MH will refund all monies paid. This will be the full extent of MH’s liability to the Guest in the event of force majeure, and MH will not be responsible for any other costs connected with any such cancellation or change.
PAYMENT OF ADDITIONAL FEES
Any additional fees charged by MH to Guest as a result of violation of any of the terms and conditions contained herein (including to recover for any fines, fees, or costs resulting from Guest or Invitees’ violations of the Governing Documents) will be paid by Guest to MH within ten (10) days of notification.
Guest and Invitees agree to fully indemnify, defend and hold harmless MH and its owners, employees, representatives, assigns, agents and contractors from and against any and all claims, demands, costs, expenses, liabilities, causes of action and damages of every kind and character (including attorney fees) which may be asserted by it or any third party in any way related or incident to, arising out of, or in connection with this Agreement or the use of the Property by the Guest and Invitees, including but not limited to loss, damage, injury, sickness or death to Guest and Invitees or their personal property. Guest and Invitees are also aware of the inherent risks to person and property while occupying properties with water features such as a pool, bath, spa, or with Fire Equipment, or with furniture or facilities such as bunk beds or glass shower doors, or using Concierge Services, and accepts the use of such attributes at its own risk. This Agreement will be governed by and construed in accordance with the laws of the State of New Jersey. All disputes or claims pertaining to the Agreement will be adjudicated in the State of New Jersey, County of Cape May.
By making a reservation a) Guest warrants that it has read, understands, executes and agrees to be bound by all of the terms set forth in this Agreement, b) Guest understands the terms and conditions in this Agreement govern the relationship and the license between MH and Guest and that if any provision herein is in conflict with a provision found in the verbiage on whatever listing platform Guest found the Property upon, that the terms and conditions herein will supersede the same, c) Guest acknowledges that the Property may have additional House Rules that are provided upon or prior to arrival to the Property, and Guest agrees to abide by the House Rules for the Property, as well as all terms of this Agreement, and d) Guest further understands and represents that it will explain all of the contents of this Agreement to all Invitees prior to their arrival and that Guest is executing this Agreement on behalf of all individuals in Guest’s group including Invitees, who also agree to be bound by this Agreement.
If you have any questions about these Terms, please contact us at:
The Hen Houses Resort Hotel
156 E. Taylor Ave,
Wildwood, NJ 08260